Satisfaction Survey

The satisfaction of our customers is top priority. It is important to us that our service to our customers and the relationships we have with them are of the highest quality. In pursuit of quality service we ask that you answer this short survey. Your answers will help us to provide our customers with the best service possible.

Customer Information

Name
Company
Email

How would you rate our pricing?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

Pricing?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate your sales contact?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate the drivers attitude?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate the equipment condition?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate the equipment availability?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate our phone system and call handling?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate our punctuality? (Pickup & Delivery)

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate your overages, shortages and damages?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

How would you rate the representative's attitude (CSR, Dispatch)?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

Compared to other carriers that you have used or currently use, how would you rank Quality Transportation?

	Much Better
	Better
	Same
	Worse
	Much Worse

Based on your expectations, how would you rank our service?

	Excellent
	Above Average
	Average
	Below Average
	Poor
	N/A

Do you see our larger trailer size (64' doubles, 4 axle 53') and capacity beneficial?

	Yes
	No
	N/A

Which do you feel fits your shipping requirements best?

	53' Single 4 axle van
	64' Double vans
	Both
	Other:

Comments or Suggestions