Satisfaction Survey
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Satisfaction Survey

The satisfaction of our customers is top priority. It is important to us that our service to our customers and the relationships we have with them are of the highest quality. In pursuit of quality service we ask that you answer this short survey. Your answers will help us to provide our customers with the best service possible.

Customer Information
Name
Company
Email
How would you rate our pricing?
Excellent
Above Average
Average
Below Average
Poor
N/A
Pricing?
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate your sales contact?
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate the drivers attitude?
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate the equipment condition?
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate the equipment availability?
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate our phone system and call handling?
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate our punctuality? (Pickup & Delivery)
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate your overages, shortages and damages?
Excellent
Above Average
Average
Below Average
Poor
N/A
How would you rate the representative's attitude (CSR, Dispatch)?
Excellent
Above Average
Average
Below Average
Poor
N/A
Compared to other carriers that you have used or currently use, how would you rank Quality Transportation?
Much Better
Better
Same
Worse
Much Worse
Based on your expectations, how would you rank our service?
Excellent
Above Average
Average
Below Average
Poor
N/A
Do you see our larger trailer size (64' doubles, 4 axle 53') and capacity beneficial?
Yes
No
N/A
Which do you feel fits your shipping requirements best?
53' Single 4 axle van
64' Double vans
Both
Other:
Comments or Suggestions
   
 
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